Shipping policy
SHIPPING POLICY
Last updated September 2026
ORDER PROCESSING
Please allow 1–3 business days to process your order. Expedited orders placed by 2:00 PM PST Monday–Friday are processed and shipped the same day. During peak periods — such as promotional sales or holidays — processing may take up to 5 additional business days.
Once your order has been placed, the shipping method cannot be changed.
You will receive a confirmation email once your order is on its way.
FREE SHIPPING
Free standard shipping is available on all domestic orders over $150 (before tax). Exclusions may apply.
DOMESTIC SHIPPING
Shipping times vary based on the method selected at checkout:
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 1–7 business days |
| Expedited Delivery | ~2 business days (excludes weekends & P.O. boxes) |
| FedEx Standard Overnight | Next business day, Mon–Fri (excludes weekends & P.O. boxes) |
INTERNATIONAL SHIPPING
We ship internationally! Delivery times vary by destination and carrier. On average, international orders arrive within 3–21 business days.
| Carrier | Estimated Delivery |
|---|---|
| DHL Express | 2–5 business days |
| FedEx International Express/Priority | 1–3 business days |
| FedEx International Connect | 1–5 business days |
| USPS International | 7–21 business days |
Once your package leaves our facility, shipping timelines are determined by the carrier. Light Heart Beauty is not responsible for delays that occur during transit.
Please note: Light Heart Beauty is not responsible for any customs duties, taxes, or fees that may apply to international shipments. These charges are the customer's responsibility. We strongly recommend reviewing your country's import regulations before placing an order.
LOST OR DELAYED PACKAGES
If you suspect your package is lost or significantly delayed:
- Domestic orders: Contact us within 7 days of the last tracking update
- International orders: Claims may be filed no sooner than 20 days after shipment (or 30 days for certain destinations)
Please email us at help@lightheartbeauty.com with your order number and tracking information.
HOLIDAY CLOSURES
Our fulfillment partner observes the following holidays. Orders will not be processed or shipped on these dates — please plan accordingly:
- Presidents' Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Day
QUESTIONS?
📧 help@lightheartbeauty.com
📞 (315) 809-6161